I design at the intersection of brand and experience — where the visual system meets the user's actual moment of decision. My work earns attention first, then trust, then action.

Senior brand and experience designer based in Vancouver. A decade building systems that work at every scale — from transit environments to digital products.

Portfolio
1

Wayfarer — UX Case Study

UX DESIGN · INTERACTION DESIGN · FIGMA · PROTOTYPING

A responsive homepage and multi-step sign-up flow for a solo travel brand — designed to earn trust progressively, with every input type chosen to reduce friction at that specific moment in the flow.

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A modal form showing spaces to accept personal data for travel inspiration site.
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White letter T on a blue background

Transit Brand System — Identity to Implementation

Open magazine showing a colorful train with the headline "Creative Expression" and a person in rainbow clothing.

DESIGN SYSTEMS · BRAND ARCHITECTURE · ACCESSIBILITY · ILLUSTRATION SYSTEMS

A ground-up brand system rebuild for one of Canada's largest transit authorities — from identity and illustration to WCAG-compliant design tokens, templates, and guidelines used across every touchpoint.

What began as a request to update a 25-year-old logo quickly revealed a larger opportunity: evolve the entire brand system so it could better support modern transit use, expanding communications needs, and increasingly complex touchpoints.

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Two train tickets hanging from strings against a light blue background. The tickets have illustrations of trains, tracks, and a station.
Colorful yellow bike bus with bike and social media handles painted on the side, parked outside a transportation hub with people and vehicles around.
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A man in business attire running to catch a departing train at a station, holding a travel mug, with other travelers on the platform.

Behaviour Change Campaign System

Smartphone displaying an Instagram post with images and motivational messages about safety and standing upright, with people in a transit station.

CAMPAIGN STRATEGY · BEHAVIOUR CHANGE · ART DIRECTION · MULTI-TOUCHPOINT

An annual, multi-touchpoint safety campaign designed to encourage behaviour change across transit environments through clear, human, and emotionally resonant brand expression.

I wanted the audience to feel that tiny jolt of recognition — the oh yeah, I’ve definitely done that moment — because that’s where behaviour change starts.

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An outdoor bus stop with a shelter displaying a safety message. The message reads: 'Exit with care. Stay aware.' and instructs passengers to watch their step and hold the rail when boarding and exiting the bus. The bus shelter features a photo of a woman entering a bus, reading a book, and carrying a tote bag. The surrounding area includes a city street with buildings, pedestrians, and shadows from trees.
An advertisement on a subway train door showing a man grabbing a handle and taking a seat, with large white text that says 'Hold on tight. Stay upright.' and smaller text below that reads 'Grab a rail or take a seat while taking transit.'

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Abstract geometric design with orange and yellow shapes on an orange background

Conference Brand System — Vancouver 2024

Poster for the UITP North America Forum 2024, held June 23-26 in Vancouver, CA, featuring the UITP and TransLink logos, with a yellow truck and city skyline in the background.

EVENT IDENTITY · ENVIRONMENTAL DESIGN · WAYFINDING · PRODUCTION MANAGEMENT

A large-scale conference identity designed to orient thousands of attendees across four days — built for immediate legibility across signage, digital, print, and wearables under live production timelines.

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Laptop on a wooden table displaying a website for UITP North America Forum 2024, with event details and registration button, against a tiled wall background.
ID badge for the UITP North America Forum 2024 with the name Helena Carter from Nerverland, attached to a green and navy blue lanyard.

I’ve spent most of my career working in-house, designing within established brands, evolving systems, and delivering campaigns that need to work in the real world — with real people, and real business problems.

My background includes public-facing campaigns, brand refreshes, partnerships, and event branding, often within complex approval structures and tight timelines.

A vertical black and white line with the left side solid black and the right side white, divided by a thin white center line.

I work at the point where brand thinking, collaboration, and execution meet.

I care deeply about clarity, accessibility, and creating work that respects both audiences and the teams behind it.

Black and white photo of sandy beach with ocean waves in the background.
Colorful abstract large bubbles and splashes with neon green, purple, pink, blue, and orange hues, creating a vibrant, fluid composition.

I believe great brand work makes complex ideas feel clear, human, and purposeful — and scales across platforms without losing its soul.